ISO/IEC 20000

Get familiarized with the best practices for implementing and managing a Service Management System (SMS) based on ISO/IEC 20000

 

 

SUMMARY

This course enables the participants to learn about the best practices for implementing and managing a Service Management System as specified in ISO/IEC 20000-1, as well as the best practices for implementing the Service Management processes starting from the ISO/IEC 20000.


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