ITIL® 2011

ITIL® stands for IT Infrastructure Library and it is a public framework that includes the best practices in the field of IT Service Management. It divided the IT Service lifecycle into five stages which are Service Strategy, service Design, Service Transition, service Operation and Continual Service Improvement. The latest version of the ITIL® is the current one 2011 which was released in 2011. But its history goes back to the year 1989 at England. EGYBYTE is an Accredited Training Organization ATO by PEOPLECERT and is providing ITIL® official training and exams

 

 

ITIL® 2011 Benefits

As stated by its publisher" ITIL® provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

  1. Reduced costs
  2. Improved IT services through the use of proven best practice processes
  3. Improved customer satisfaction through a more professional approach to service delivery
  4. Standards and guidance
  5. Improved productivity
  6. Improved use of skills and experience
  7. Improved delivery of third party services through the specification of ITIL® or ISO 20000 as the standard for service delivery in services procurements

 

ITIL® 2011 Users

ITIL® has been adopted by hundreds of organizations worldwide. These include:

  • Microsoft
  • IBM
  • Barclays Bank
  • HSBC
  • Guinness
  • Procter & Gamble
  • British Airways
  • Ministry of Defense
  • Hewlett Packard
  • NASA
  • Disney
  • And many others... 

                                                                                                          ITIL® value PDF


IN this Category

ITIL® 2011 Foundation

( 24 hours ) |3 Days
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The Foundation level is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

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ITIL® Practitioner

( 16 hours ) |2 Days
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The Practitioner level is the next stage in the ITIL scheme. It has been developed to provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organizations.

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ITIL® 2011 Service Offerings and Agreements (SOA)

( 24 hours ) |3 Days
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The Service Offerings and Agreements (SOA) module is one of the certifications in the ITIL® Service Capability work stream. The module focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.

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ITIL® 2011 Planning, Protection and Optimization (PPO)

( 24 hours ) |3 Days
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The Planning, Protection and Optimization (PPO) module is one of the certifications in the ITIL® Service Capability work stream. The module focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.

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ITIL® 2011 Release, Control and Validation (RCV)

( 24 hours ) |3 Days
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The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs.

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ITIL® 2011 Operational Support and Analysis (OSA)

( 24 hours ) |3 Days
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The Operational Support and Analysis (OSA) module is one of the certifications in the ITIL® Service Capability work stream. The module focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.

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ITIL® 2011 Managing Across the Life Cycle (MALC)

( 16 hours ) |2 Days
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The ITIL Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL certifications and have attained a well rounded, superior knowledge and skills base in ITIL Best Practices.

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