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Certified ISO 20000 Lead Auditor
This
five-day intensive course enables participants to develop the necessary
expertise to audit an IT Service Management System (SMS) based on ISO
20000 and to manage a team of auditors by applying widely recognized
audit principles, procedures and techniques. During this training, the
participant will acquire the necessary knowledge and skills to
proficiently plan and perform internal and external audits in compliance
with ISO 19011; the certification process according to ISO 17021. Based
on practical exercises, the participant will develop the skills
(mastering audit techniques) and competencies (managing audit teams and
audit program, communicating with customers, conflict resolution, etc.)
necessary to efficiently conduct an audit.
Who Should Attend?
- Internal auditors
- Auditors wanting to perform and lead IT Service Management System (SMS) certification audits
- Project managers or consultants wanting to master the IT Service Management System audit process
- Persons responsible for the IT Service conformity in an organization
- Members of an IT Service team
- Expert advisors in IT
- Technical experts wanting to prepare for an IT Service audit function
Learning Objectives
- To acquire the expertise to perform an ISO 20000 internal audit following ISO 19011 guidelines
- To acquire the expertise to perform an ISO 20000 certification audit following ISO 19011 guidelines and ISO 17021 specifications
- To acquire the necessary expertise to manage an SMS audit team
- To understand the operation of an ISO 20000 conformant IT Service Management System
- To know the interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL
- To
understand the relationship between the IT Service Management System,
including the management processes and compliance with the requirements
of different stakeholders of the organization
- To
improve the ability to analyze the internal and external environment of
an organization, risk assessment and audit decision-making in the
context of an SMS
Prerequisites
ISO 20000 Foundation Certification or basic knowledge of ISO 20000 and ITIL is recommended
Exam
- The
“PECB Certified ISO/IEC 20000 Lead Auditor” exam fully meets the
requirements of the PECB Examination and Certification Programme (ECP).
The exam covers the following competence domains:
- Domain 1: Fundamental principles and concepts of IT Service
- Domain 2: IT Service Management System (SMS)
- Domain 3: Fundamental Audit Concepts and Principles
- Domain 4: Preparation of an ISO 20000-1 audit
- Domain 5: Conducting of an ISO 20000-1 audit
- Domain 6: Closing an ISO 20000-1 audit
- Domain 7: Managing an ISO 20000-1 audit program
- The
“PECB Certified ISO/IEC 20000 Lead Auditor” exam is available in
different languages (the complete list of languages can be found in the
examination application form)
- Duration: 3 hours
- For more information about the exam, refer to PECB section on ISO 20000 Lead Auditor Exams
- After
successfully completing the exam, participants can apply for the
credentials of PECB Certified ISO/IEC 20000 Provisional Auditor, PECB
Certified ISO/IEC 20000 Auditor or PECB Certified ISO/IEC 20000 Lead
Auditor depending on their level of experience. Those credentials are
available for internal and external auditors
- A
certificate will be issued to participants who successfully pass the
exam and comply with all the other requirements related to the selected
credential
- For
more information about ISO 20000 certifications and PECB certification
process, refer to PECB section on ISO 20000 Lead Auditor Certification
- After successfully completing the exam, participants can apply for the
credentials of Certified ISO/IEC 20000 Provisional Implementer,
Certified ISO/IEC 20000 Auditor or Certified ISO/IEC 20000 Lead Auditor,
depending on their level of experience
- A certificate will be issued to participants who successfully pass the
exam and comply with all the other requirements related to the selected
credential
- For more information about ISO 20000 certifications and PECB
certification process, refer to PECB section on ISO 20000
Lead Auditor Certification
PECB ISO 20000 Lead Auditor Flyer
