ITIL® Practitioner

(16 Hours) | 2 Days
The Practitioner level is the next stage in the ITIL scheme. It has been developed to provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organizations.





About ITIL Practitioner

·        ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.


·        ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives:

-        Organizational Change Management

-        Communication

-        Measurement and Metrics.


·        The ITIL Practitioner guidance follows 9 Guiding Principles:

-        Focus on value

-        Design for Experience

-        Start where you are

-        Work holistically

-        Progress iteratively

-        Observe directly

-        Be transparent

-        Collaborate

-        Keep it simple




ITIL Practitioner Certification

ITIL Practitioner is complementary to all levels of knowledge from the ITIL certification scheme as it will help ensure that ITSM is working with the business.

·        To take the ITIL Practitioner exam, individuals must hold a current ITIL Foundation certificate.

·        ITIL Practitioner is not a prerequisite for the ITIL Intermediate Level qualifications.

·        ITIL Practitioner is worth three credits towards the ITIL Expert qualification.

·        ITIL Practitioner is also worth 15 points towards your ITIL digital badge as part of our ITIL Membership programme.

·        The examination is open book and made up of multiple choice questions based on a scenario.




ITIL Practitioner Examination Format

·        Multiple choice examination questions

·        40 questions

·        28 marks required to pass (out of 40 available) - 70%

·        135 minutes’ duration

·        Open book.




The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice.


ITIL Practitioner can be taken at any stage in the ITIL certification scheme beyond Foundation. It provides a different set of skills not available in the existing certifications.


The course fosters a culture of continuous service improvement and improves efficiency, productivity, and the collaborations between ITSM and the wider business.


Building on the good practice from other methodologies and frameworks such as DevOps, Agile and Lean, ITIL Practitioner adds value to any improvement initiative.

Schedule for this course
Sorry , there is no schedule for this course