Our work is dedicated to increase our customers' knowledge

EGYBYTE was established to improve the IT field in the Arab region via a simple way...

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ITIL V3 2011

ITIL stands for IT Infrastructure Library and it is a public framework that includes the best practices in the field of IT Service Management by UK Cabinet Office.

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CPDE

CPDE stands for Certified Process Design Engineer and it is the best methodology for ITSM processes implementation by Loyalist Certification Cervices.

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ISO/IEC 20000

Based on ITIL V3 processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management quality by APMG and ISO organization.

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ITSM Consultation

Based on ITIL V3, ISO/IEC 20000 and many other frameworks and standards EGYBYTE provides ITSM Process assessment, development, improvement and ISO/IEC 20000 preparation.

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Helping Companies to increase their ITSM knowledge

ITIL stands for IT Infrastructure Library and it is a public framework that includes the best practices in the field of IT Service Management. It divided the IT Service lifecycle into five stages which are Service Strategy, service Design, Service Transition, service Operation and Continual Service Improvement. The latest version of the ITIL is the current one V3 which was released at 2007. But its history goes back to the year 1989 at England.

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ITIL V3 Benefits

As stated by its publisher" ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

Reduced costs
Improved IT services through the use of proven best practice processes
Improved customer satisfaction through a more professional approach to service delivery
Standards and guidance
Improved productivity
Improved use of skills and experience
Improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements

ITIL V3 Users

ITIL has been adopted by hundreds of organisations worldwide. These include:

Microsoft
IBM
Barclays Bank
HSBC
Guinness
Procter & Gamble
British Airways
Ministry of Defence
Hewlett Packard
NASA
Disney
And many others...

ITIL V3-2011 Courses