Our work is dedicated to increase our customers' knowledge

EGYBYTE was established to improve the IT field in the Arab region via a simple way...

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ITIL V3 2011

ITIL stands for IT Infrastructure Library and it is a public framework that includes the best practices in the field of IT Service Management by UK Cabinet Office.

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CPDE

CPDE stands for Certified Process Design Engineer and it is the best methodology for ITSM processes implementation by Loyalist Certification Cervices.

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ISO/IEC 20000

Based on ITIL V3 processes, ISO/IEC20000 is an internationally recognized standard for IT Service Management quality by APMG and ISO organization.

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ITSM Consultation

Based on ITIL V3, ISO/IEC 20000 and many other frameworks and standards EGYBYTE provides ITSM Process assessment, development, improvement and ISO/IEC 20000 preparation.

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ITSM Consultation

EGYBYTE ITSM consultation starts with training technical and management teams on the ITIL, MOF, CPDE, ISO/IEC 20000 and many other standards and frameworks to increase their knowledge about IT service processes and their importance in producing mature services which match or exceed their customers' requirements. Then EGYBYTE defines its clients' level of maturity to know what are the current processes and their state and the needed ones.

EGYBYTE builds new processes and develops current ones with proper documentation covering inputs, activities, outputs, policies, strategies, resources and capabilities. Also the RACI model and KPIs are created to help the client to manage all critical and normal processes in order to always operate above the levels signed in any SLA (Service Level Agreement) signed with any customer.

ITSM Implementation

EGYBYTE not only provides its clients with ITSM consultation services but it also provides them with ITSM implementation by defining their environment and needs then selects the proper solution to be implemented. It is well known that ITSM solutions take long time in implementation and high cost and risk to be completed successfully.

EGYBYTE has already implemented ITSM solutions with different clients with different sizes ranging from clients with small IT departments and a few services to large client corporate with huge IT department and numerous services. ITSM implementation services cover solution selection, operations awareness, training, installation, configuration, ELS (Early Life Support) and CSI (Continual Service Improvement). The implementation can cover the ITIL 20 processes and 4 functions.

EGYBYTE also provides its customers with ISO 20000 preparation if they need to be certified against the highest ITSM standard in the world.

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