ITIL® 4 Specialist: Create, Deliver and Support
Description
This module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services.
Course Content
ITIL Managing Professional - ITIL Specialist: Create,
Deliver and Support
The ITIL Specialist: Create, Deliver, and Support module is for IT practitioners and leaders who design digital products and services and deliver and support them to agreed-upon levels. This includes development,
deployment, and monitoring activities.
The course will help you to:
- improve
existing processes
- effectively
manage IT teams
- Optimize
value streams and workflows
- Align
digital services with business strategy
- improve
how services are developed
- integrate
new technologies and embed Lean, Agile, and DevOps ways of working.
Managing Professional training
Accredited training organizations offer ITIL training courses in various formats. Use our training search to find a training provider.
Please note: an ITIL 4 Foundation certification is
a prerequisite for studying Create, Deliver and Support.
Examination Format
- 40
questions
- Multiple
choice
- 28 out
of 40 marks required to pass (70%)
- 90
minutes
- Closed
book.
Certification Renewal
Starting in 2023, all PeopleCert Global Best Practice
certifications must be renewed after 3 years.
Related Courses
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