ITIL® 4 Specialist: Drive Stakeholder Value
Description
The ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value.
Course Content
ITIL Managing Professional - ITIL Specialist: Drive
Stakeholder Value
The ITIL 4 Specialist: Drive Stakeholder Value module is for
IT professionals who foster relationships with stakeholders to co-create value.
It benefits anyone who manages customer journeys,
experiences, or expectations.
The course will help you to:
- Effectively
manage key stakeholders
- Build
trusted relationships
- shape
customer demand
- embed
effective design thinking
- Optimize
user experience and customer experience.
Managing Professional training
Accredited training organizations offer ITIL training courses in various formats. Use our training search to find a training
provider.
Please note: an ITIL 4 Foundation certification is
a prerequisite for studying Drive Stakeholder Value.
Examination Format
- 40
questions
- Multiple
choice
- 28 out
of 40 marks required to pass (70%)
- 90
minutes
- Closed
book.
Certification Renewal
Starting in 2023, all PeopleCert Global Best Practice
certifications must be renewed after 3 years.
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