ITIL

ITIL, or the Information Technology Infrastructure Library, serves as a globally recognized framework of best practices for IT Service Management (ITSM).

ITIL, or the Information Technology Infrastructure Library, serves as a globally recognized framework of best practices for IT Service Management (ITSM). Originating in the late 1980s, ITIL provides organizations with a structured approach to managing the entire lifecycle of IT services, aligning them closely with business needs and objectives. The framework emphasizes a service-centric view, focusing on delivering value to the business and its customers through efficient and effective IT services. ITIL encompasses various processes and practices, including incident management, problem management, change management, and service level management, all geared towards ensuring high-quality, reliable, and cost-effective IT service delivery. By adopting ITIL principles, organizations can enhance customer satisfaction, optimize resource utilization, improve risk management, and foster a culture of continuous service improvement, ultimately enabling IT to become a more strategic and valuable partner to the business. The latest version, ITIL 4, further emphasizes flexibility, collaboration, and the integration of modern methodologies like Agile and DevOps.