ITIL® 4 Specialist: Drive Stakeholder Value

ITIL Managing Professional - ITIL Specialist: Drive Stakeholder Value

The ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. It benefits anyone who manages customer journeys, experiences, or expectations.

The course will help you to:

• Effectively manage key stakeholders
• Build trusted relationships
• shape customer demand
• embed effective design thinking
• Optimize user experience and customer experience.

Managing Professional training

Accredited training organizations offer ITIL training courses in various formats. Use our training search to find a training provider.

Please note: an ITIL 4 Foundation certification is a prerequisite for studying Drive Stakeholder Value.

Examination Format

• 40 questions
• Multiple choice
• 28 out of 40 marks required to pass (70%)
• 90 minutes
• Closed book.

Certification Renewal

Starting in 2023, all PeopleCert Global Best Practice certifications must be renewed after 3 years.